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Application Specialist - Israel

ART MEDICAL is a well-funded, medical startup developing cutting-edge technologies for ICU patients. Our smART+™ Platform is an intelligent, sensor-based feeding system for critical care patients that aims to prevent life-threatening in-hospital complications such as ventilator-associated pneumonia, malnutrition, and acute kidney injury. With the introduction of Nutrition Management 2.0™ to critical care patient scoring systems, the smART+™ Platform monitors analyzes, and prevents malnutrition and gastric aspiration in real-time. By providing optimal nutritional care and achieving up to 100% feeding efficiency, the smART+™ Platform improves the standard of care and helps ICU patients recover faster.

Our team growing and we are looking for a talented Application Specialist to join our group.
As a member, you will take part in the pilots in Israel and aboard.
The job includes a company car.

Role & Responsibilities

  • Provide technical support and assistance on site and/or through the phone, email, or any other media of communication, as well as advice to customers using ART MEDICAL products or services.
  • Effectively coordinate and schedule installations, onsite support, training, and other field service activities to ensure that customer’s expectations are met.
  • Ensure all customer requests and dispatches are well documented, coordinated, prioritized, and organized for review, or follow-up action whenever necessary.
  • Work closely with Operations, R&D, and QA/RA to manage customer’s requests to closure as fast as possible measuring performances and generating metrics reports.
  • Ready to spend long days and nights at the hospital during the onboarding process including weekends.
  • Work in the back office in a “Call Center” mode.

Requirements

  • A Bio-engineer degree is a must.
  • 0-3 years of experience in Customer Support in the medical field is a significant advantage.
  • Self-motivated with strong customer satisfaction and support focus, with good organizational, interpersonal, verbal, and written communication skills.
  • Professional appearance and demeanour.
  • Must be comfortable working in the ICU Hospital’s area
  • Must be able to build strong relationships with hospital’s staff
  • Must be comfortable interacting with customers and addressing customer’s needs with a sense of urgency.
  • Excellent verbal and written communication skills in English (other languages are an advantage).
  • Available to travel 20% aboard and have a valid passport

Apply Here








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